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COVID-19 Information

Information Listed Below:

The Strathcona Regional District (SRD) will continue to follow the advice of the Public Health Agency of Canada and the Provincial Health Officer and continue to keep the community updated through this page, news releases and social media channels (primarily Facebook).

COVID-19 is spread by an infected person through droplets in the air when a person coughs or sneezes, close personal contact such as touching or shaking hands and touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands.

At this time, public health officials recommend the same precautions you would use to prevent the common cold or flu:

  • Wash your hands often with soap and water,
  • Cover your mouth and nose when coughing or sneezing with your elbow,
  • Maintain physical distancing of two metres or 6 feet from others,
  • Avoid others who are unwell
  • Please stay home when you are sick
  • Call 1.888.COVID19 to speak with public health staff if you are experiencing symptoms

SRD Corporate Office Operational Changes:

The SRD has officially reopened its Corporate Office to the public on Wednesday, June 17, 2020.

The SRD Board approved its Restoration Plan and new office protocols and safety plans are in place to limit and reduce the spread of COVID-19.  These plans provide authorization for the implementation of new processes and operational changes in order to provide important services safely.

SRD Corporate Office – 990 Cedar Street

Hours: 8:30 am – 4:30 am Monday to Friday, excluding holidays.

Business transactions:

  • Non-essential in-person interaction between employees and visitors is prohibited.
  • Necessary business is encouraged to take place through telephone, email or other electronic means.
  • Where in-person business cannot be avoided, appointments are required with physical distancing in place.

Public access:

  • Persons exhibiting COVID-like symptoms are strictly prohibited from entering the SRD Corporate Office.
  • Signage is posted onsite to inform persons of the protocols in place.
  • Persons are required to wash or sanitize their hands before and after entry to the building.
  • The use of hand sanitizer is required by persons and provided at all points of entry and high touch points.
  • Persons must enter and exit the building maintaining a two-metre distance from all others.
  • Capacity of persons permitted in the lobby is limited to adhere to physical distancing requirements.
  • Floor markings are provided identifying traffic flow and directing visitors where to stand when approaching front desk(s).
  • Waiting areas have been arranged to maintain physical distancing requirements.
  • Barriers have been installed between employees and visitors.
  • No public washrooms are accessible to visitors.

For assistance or general inquiries, the SRD Corporate Office can be reached by:
Phone – 250-830-6700 or 1-877-830-2990
Email –
Website –
Contact information to specific SRD departments is listed at


  • Utility Bills: payable to the Strathcona Regional District and encouraged to be made either through:
    • Electronic funds transfer (EFT)
    • Telephone banking
    • Cheque by mail
    • Where necessary, in person through preferred touchless transactions (i.e. credit or debit).
  • Taxes: payable to Service BC Centre Campbell River via:
    • Log in or enrol in eTaxBC at
    • Electronic Funds Transfer, wire transfer or online banking
    • Cheque by mail
    • In person at 115-1180 Ironwood Street, Campbell River.

Community Services: Building, Bylaw Enforcement, Parks and Planning

  • Community Service business should be conducted through telephone, email, or other electronic means.
  • Appointments are required where in person business is necessary.
  • Planning applications, such as official community plan and zoning amendments, development permits, development variance permits, as well as new building permit applications continue to be processed.
  • Building Inspections are provided where required public health directives can be met.
  • For assistance or general inquiries, Community Services can be reached by phone at 250-830-6718.

SRD Board & Committee Meetings

The SRD welcomes members of the public to attend Board and Committee meetings, starting September 16, 2020. 

The SRD will continue recording all meetings and encourages the public to view online. Recordings are listed here.

Safety protocols have been implemented, which include limited seating capacity to meet social distancing requirements, provision of sanitization stations, and the frequent sanitation of high touch areas. These new measures have allowed SRD staff, Directors, and members of the public to stay safe while continuing to maintain operations with continued transparency and integrity in decision making.

  • There are 8 seats available for delegations, media, and members of the public.
  • If you wish to attend a meeting, please email or telephone 250-830-6701 to request a seat.
  • Visitors are required to sanitize their hands upon entering the building. Hand sanitizer is provided by the SRD at all points of entry for employees, contractors and visitors
  • All those who enter the office are required to check in with Reception.
  • Visitors must enter and exit the building maintaining a two-meter distance from all others.
  • Barriers have been installed between receptionists and visitors (e.g. plexiglass). Markings have been placed on the floor directing visitors where to stand when approaching front desks.
  • There will be no washroom facilities available
  • Beverages (coffee, tea, water) will not be offered at this time.
  • Visitors may be asked to wait in the reception area or outside of the building until the meeting commences.
  • Delegations presenting at Board Meetings may do so in-person (maximum of 1 person in attendance), as well as by phone or video conference. For more information about attending a meeting as a delegation, click here.

Employees, contractors, or visitors exhibiting COVID-like symptoms are strictly prohibited from entering the office building as identified by signage at all entrances.

COVID-19 protocols currently in place are at the Order of the Minister of Public Safety and Solicitor General under the Emergency Program Act, Ministerial Order No. M192

Public Hearings

Attendance at public hearings will be available virtually or by using the teleconference number.

Anyone who believes their interests are affected by proposed bylaw(s) will be given an opportunity to be heard at public hearings virtually via a link and/or telephone number provided and through a call-in feature during the comments portion of the hearings. In those limited cases where attendance is conducted in-person, these individuals will also be afforded the opportunity to be heard during the comments portion of the hearings.

The SRD will continue to process official community plan and rezoning applications.


All SRD Trails, Parks, Playgrounds, Tennis Courts, Basketball Courts, Skateparks, and Outdoor Fitness Equipment are open to the public.

Playground and equipment users are requested to help reduce potential risks by following these guidelines and signage posted at all parks:

  • Stay home if showing any signs of sickness
  • Keep at least 6 feet distance from anyone outside your household
  • Wash hands before & after park use
  • Self sanitize during use as equipment is not sanitized (i.e. hand sanitizer or disinfectant wipes)
  • Avoid touching your face
  • Encourage games that allow play at a safe distance
  • Limit the sharing of sports equipment, toys or other personal items
  • Avoid large groups; if playground gets too crowded, please come back another time

SRD Parks are being routinely inspected and any closures or social distancing violations observed are being addressed.  To remain up to date on accurate information, please visit or follow the SRD social media channels @StrathconaRegionalDistrict on Facebook and Twitter.

The Strathcona Regional District will continue to follow the advice of the Public Health Agency of Canada and the Provincial Health Officer.

To remain up to date on accurate information from the Strathcona Regional District, please visit  or follow the SRD social media channels @StrathconaRegionalDistrict on Facebook and Twitter.

Strathcona Gardens Recreation Complex:

Strathcona Gardens staff continue to monitor the information and guidelines provided by the Province Health Officer and other authorities to develop plans in a manner that ensures the health and safety of staff and the public.  We recognize that Strathcona Gardens services and programs are important and, in some cases, critical to the health and wellness of our community.

Ongoing updates on programs, facility planning and the gradual reopening of the facility can be found on Strathcona Gardens social media channels, and at
Current Strathcona Gardens Reception Hours –  Monday – Friday 8:30am – 4:30pm  |  Tel: 250-830-6777

SRD Services:

  • Quathiaski Cove Sewer: All operations and legislative testing continue as usual and a business contingency plan is in place if needed.
  • Water (Electoral Area D): All testing and operations are continuing as per usual with no concerns as to water quality or delivery.
  • Waste Services: (Electoral Area A): SRD waste services continue as usual.
  • Waste Services: (Electoral Area B): Curbside garbage pick up is continuing as usual and curbside recycling pick up has resumed.  The recycling building and Free Store remain closed at this time. Residents are being asked to only bring household garbage to the centre at this time.
  • Comox Strathcona Waste Management (CSWM) – Facilities are open but encouraging social distancing and limiting of trips to the landfill.  Landfill is not accepting cash at this time and the Return-It depot in Campbell River has re-opened with adjusted operations to ensure the safety of staff and customers.  For up-to-date information from Comox Strathcona Waste Management, visit the CSWM website , Facebook page  or contact with your questions.
  • The CSWM unstaffed recycling depots located at Campbell River’s Strathcona Gardens Recreation Complex closed permanently this summer, July 1, 2020.


SRD COVID-19 Safety Plan:

Maintaining operations, returning employees to the workplace and resuming operations during and after the COVID-19 pandemic is not as simple as announcing a reopening or a return-to-the-workplace date and carrying on business as usual. Not only will many of our workplaces / operations be altered initially, some changes may be long-term and continue beyond a vaccine or treatment being available.

The Regional District has developed this COVID-19 Safety Plan now that the pandemic curve is flattening.  As an organization, we have made a commitment to health and safety. We must focus on safety in all that we do and ensure our workplaces are as safe as they can be. When we care for staff, it is reflected in how they care for themselves, each other, others they encounter as part of their job, and services they provide.

This Plan represents the minimum standards we must meet based on the information from the Provincial Health Officer (PHO), the Ministry of Health, the Province of B.C. and WorkSafeBC. This Plan is a living document that will evolve based on our commitment to the psychological and physical health and safety of our employees and based on direction and advice from the PHO, the Provincial Government and WorkSafeBC.

View SRD COVID-19 Safety Plan 

Official Information Sources

Please be cautious of information you read about the virus online and stick with reputable sites and Government information updates.  There are regular updates coming from the Ministry of Health and Provincial Health Officer Dr. Bonnie Henry, that include advice for the public.

Here are some sources to stay up-to-date on the COVID-19 pandemic:

COVID-19 Community Resources


B.C. seniors, adults, youth and frontline health care workers experiencing anxiety, depression or other mental health challenges arising from the COVID-19 pandemic can get help through virtual services or by phone. To support British Columbians of all ages during the COVID-19 pandemic, the Province is expanding existing mental health programs and launching new services.

  • Virtual – Province of BC WebsiteCounselling, videos, peer support and more.
  • 1-800-SUICIDE – Call 1-800-784-2433 if you are experiencing feelings of distress or despair, including thoughts of suicide.
  • 310 Mental Health Support – Call 310-6789 for emotional support, information and resources specific to mental health
  • KUU-US Crisis Response Service – Call 1-800-588-8717 for culturally-aware crisis support for Indigenous peoples in B.C.


Because older adults, and people with medical conditions are at greater risk of serious illness from COVID-19, the Strathcona Regional District and City of Campbell River are sharing important information to help keep community members healthy. 


Parents working on the front lines of B.C.’s COVID-19 response with children up to five years of age are eligible for assistance with child care in their communities. Essential workers can fill out the form to identify their need for urgent child care.


Phone: 1-888-223-3779
Website: COVID-19 information


Website: COVID-19 Info


Website: Daily updates for housing providers and those serving vulnerable populations.


Phone: 250-830-2300
Website: District News


Report concerns on First Nations land to the First Nations Health Authority by email to or call 604-693-6500


Report Crime at 250-286-6221

COVID-19 Small Business Resources

Please find links below with resources for small businesses from a variety of government and industry sources around COVID-19 and emergency preparedness.

BC Economic Development Association:

BC Hydro offers billing help during outbreak:

  • The COVID-19 Customer Assistance Program provides customers the option to defer bill payments or arrange for flexible payment plans with no penalty. Customers are encouraged to call BC Hydro’s customer team at 1 800 BC HYDRO (1 800 224 9376) to discuss bill payment options. Commercial customers will be eligible for relief on a case by case basis.
  • Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants to pay their bills.

BC Restaurant & Food Services: For updates follow BCRFA on Twitter

Business Development Bank of Canada:

Support for entrepreneurs impacted by COVID-19. With flexible and tailored solutions, BDC can help you through this situation with the right financing and advice for your business.

Canadian Chamber of Commerce: Coronavirus (COVID-19) Pandemic Preparedness Business Guide here

Calling All Suppliers – Help Canada Combat COVID-19:

  • The Government of Canada is seeking information from suppliers on their ability to provide products and services. Fill out this form if you can provide items from the list below, or any other product or services not listed.
  • Products: Disposable N95 masks, Disposable Surgical masks, Nitrile gloves, Vinyl gloves, Gowns, Bottles of hand sanitizer, Other prevention products.
  • Services: Guard / security services, Nursing services, Food services, Laundry services, Accommodation maintenance services, Personal services, IT support services, Other services.

Destination BC: Emergency Preparedness for BC’s Tourism Industry here and specific info about the Coronavirus here

Destination Canada: COVID-19 Updates here

Emergency Preparedness BC: Small Business and Tourism Operator Emergency Planning hereincluding:

Employment Insurance:

  • Contact the new dedicated toll-free phone number if you are in quarantine and seeking to waive the one-week EI Sickness Benefits waiting period so you can be paid for the first week of your claim:

Export Development Canada: Information for Canadian exporters impacted by COVID-19 here


  • COVID-19 may have financial impacts to FortisBC customers. They encourage customers to reach out and let them know if you are having difficulty with your bill so they can help find a solution.

Small Business BC: COVID-19 Small Business Resources here