Close Alerts

COVID-19 Information

Information Listed Below:


SRD Corporate Office Operational Changes:

The Strathcona Regional District (SRD) will continue to follow the advice of the Public Health Agency of Canada and the Provincial Health Officer and will keep the community updated through this page, news releases and social media channels and

In response to the Nov. 19 Provincial Health Order, visitors are now required to wear a mask covering the nose and mouth in all public and common spaces within all SRD facilities. “We are continuing to deliver essential services and are implementing measures as directed that will contain the spread of COVID-19,” says SRD Chief Administrative Officer David Leitch.  “We encourage everyone to do their part and let’s all make a difference and curb the spread of this virus together.”

Necessary SRD business is encouraged to take place through telephone, email or other electronic means.  Where in-person business cannot be avoided, appointments are required.

An SRD Restoration Plan, office protocols and safety plans are in place to limit and reduce the spread of COVID-19.  These plans provide authorization for the implementation of new processes and operational changes in order to provide important services safely.

SRD Corporate Office – 990 Cedar Street

Hours: 8:30 am – 4:30 am Monday to Friday, excluding statutory holidays.

Business transactions:

  • Non-essential in-person interaction between employees and visitors is prohibited.
  • Necessary business is encouraged to take place through telephone, email or other electronic means.
  • Where in-person business cannot be avoided, appointments are required.

Public access:

  • Persons exhibiting COVID-like symptoms are strictly prohibited from entering the SRD Corporate Office.
  • Signage is posted onsite to inform persons of the protocols in place.
  • Persons are required to wear masks in public and common spaces and to wash or sanitize hands before and after entry to the building.
  • The use of hand sanitizer is required by persons and provided at all points of entry and high touch points.
  • Persons must enter and exit the building maintaining a two-metre distance from all others.
  • Capacity of persons permitted in the lobby is limited to adhere to physical distancing requirements.
  • Floor markings are provided identifying traffic flow and directing visitors where to stand when approaching front desk(s).
  • Waiting areas have been arranged to maintain physical distancing requirements.
  • Barriers have been installed between employees and visitors.
  • No public washrooms are accessible to visitors.

For assistance or general inquiries, the SRD Corporate Office can be reached by:
Phone – 250-830-6700 or 1-877-830-2990
Email –
Website –
Contact information to specific SRD departments is listed at


  • Utility Bills: payable to the Strathcona Regional District and encouraged to be made either through:
    • Electronic funds transfer (EFT)
    • Telephone banking
    • Cheque by mail
    • Where necessary, in person through preferred touchless transactions (i.e. credit or debit).
  • Taxes: payable to Service BC Centre Campbell River via:
    • Log in or enrol in eTaxBC at
    • Electronic Funds Transfer, wire transfer or online banking
    • Cheque by mail
    • In person at 115-1180 Ironwood Street, Campbell River.

Community Services: Building, Bylaw Compliance, Parks and Planning

The SRD continues to provide services for residents, local builders and developers in light of COVID-19. To be compliant with COVID-19 directives, the SRD has adopted unique measures to enable community services staff to continue to provide services through a combination of work from home and electronic means.

Community Service business and inquiries are to be conducted through telephone, email, or other electronic means.  Appointments are required where in person business is necessary.

With a few limitations, the SRD continues to provide, process or issue:

  • Planning applications such as zoning or official community plan amendments, development permits, and development variance permits are processed electronically –
  • New Building Permit Applications accompanied by 2 sets of engineered drawings must be submitted to the Community Services Department at 990 Cedar Street weekdays between 8:30 a.m. to 4:30 p.m.  Appointments are encouraged.
  • Building Inspections where required and public health directives can be met.  Contact
  • Engineering Applications such as water and sewer service requests processed electronically – 
  • BC One Calls continue as normal.
  • Bylaw Compliance –

Preferred forms of payment are cheques by mail and electronic payments through on-line banking.
For more information, or to ask development-related questions, please contact 250-830-6718 or email

SRD Board & Committee Meetings

As of May 7, 2021 Orders have been extended – we will update as information is released.

The Provincial Health Officer (PHO) Order, on Gatherings and Events requires local governments to make some changes to how meetings and public hearings are currently conducted. The public is now restricted from attending all local government meetings and public hearings in person.  All meeting participants including council and board members and staff are strongly encouraged to attend electronically.

The SRD will continue recording all meetings and encourages the public to view online. Recordings are listed here.

Employees, contractors, or visitors exhibiting COVID-like symptoms are strictly prohibited from entering the office building as identified by signage at all entrances.  COVID-19 protocols currently in place are at the Order of the Minister of Public Safety and Solicitor General under the Emergency Program Act, Ministerial Order 192

Public Hearings

Attendance at public hearings will be available virtually or by using the teleconference number.

Anyone who believes their interests are affected by proposed bylaw(s) will be given an opportunity to be heard at public hearings virtually via a link and/or telephone number provided and through a call-in feature during the comments portion of the hearings. In those limited cases where attendance is conducted in-person, these individuals will also be afforded the opportunity to be heard during the comments portion of the hearings.

The SRD will continue to process official community plan and rezoning applications.


All SRD Trails, Parks, Playgrounds, Tennis Courts, Basketball Courts, Skateparks, and Outdoor Fitness Equipment are open to the public.

Playground and equipment users are requested to help reduce potential risks by following these guidelines and signage posted at all parks:

  • Stay home if showing any signs of sickness
  • Keep at least 6 feet distance from anyone outside your household
  • Wash hands before & after park use
  • Self sanitize during use as equipment is not sanitized (i.e. hand sanitizer or disinfectant wipes)
  • Avoid touching your face
  • Encourage games that allow play at a safe distance
  • Limit the sharing of sports equipment, toys or other personal items
  • Avoid large groups; if playground gets too crowded, please come back another time

SRD Parks are being routinely inspected and any closures or social distancing violations observed are being addressed.  To remain up to date on accurate information, please visit or follow the SRD social media channels @StrathconaRegionalDistrict on Facebook and Twitter.

The Strathcona Regional District will continue to follow the advice of the Public Health Agency of Canada and the Provincial Health Officer.

To remain up to date on accurate information from the Strathcona Regional District, please visit  or follow the SRD social media channels @StrathconaRegionalDistrict on Facebook and Twitter.

Strathcona Gardens Recreation Complex:

Strathcona Gardens staff continue to monitor the information and guidelines provided by the Province Health Officer and other authorities to develop plans in a manner that ensures the health and safety of staff and the public.  We recognize that Strathcona Gardens services and programs are important and, in some cases, critical to the health and wellness of our community.

Ongoing updates on programs, facility planning and the gradual reopening of the facility can be found on Strathcona Gardens social media channels, and at
Contact Strathcona Gardens Reception for more information 250-830-6777.

SRD COVID-19 Safety Plan:

Maintaining operations, returning employees to the workplace and resuming operations during and after the COVID-19 pandemic is not as simple as announcing a reopening or a return-to-the-workplace date and carrying on business as usual. Not only will many of our workplaces / operations be altered initially, some changes may be long-term and continue beyond a vaccine or treatment being available.

The Regional District has developed this COVID-19 Safety Plan now that the pandemic curve is flattening.  As an organization, we have made a commitment to health and safety. We must focus on safety in all that we do and ensure our workplaces are as safe as they can be. When we care for staff, it is reflected in how they care for themselves, each other, others they encounter as part of their job, and services they provide.

This Plan represents the minimum standards we must meet based on the information from the Provincial Health Officer (PHO), the Ministry of Health, the Province of B.C. and WorkSafeBC. This Plan is a living document that will evolve based on our commitment to the psychological and physical health and safety of our employees and based on direction and advice from the PHO, the Provincial Government and WorkSafeBC.

View SRD COVID-19 Safety Plan 

Official Information Sources

Please be cautious of information you read about the virus online and stick with reputable sites and Government information updates.  There are regular updates coming from the Ministry of Health and Provincial Health Officer Dr. Bonnie Henry, that include advice for the public.

Here are some sources to stay up-to-date on the COVID-19 pandemic:

COVID-19 Community Resources


B.C. seniors, adults, youth and frontline health care workers experiencing anxiety, depression or other mental health challenges arising from the COVID-19 pandemic can get help through virtual services or by phone. To support British Columbians of all ages during the COVID-19 pandemic, the Province is expanding existing mental health programs and launching new services.

  • Virtual – Province of BC WebsiteCounselling, videos, peer support and more.
  • 1-800-SUICIDE – Call 1-800-784-2433 if you are experiencing feelings of distress or despair, including thoughts of suicide.
  • 310 Mental Health Support – Call 310-6789 for emotional support, information and resources specific to mental health
  • KUU-US Crisis Response Service – Call 1-800-588-8717 for culturally-aware crisis support for Indigenous peoples in B.C.


Because older adults, and people with medical conditions are at greater risk of serious illness from COVID-19, the Strathcona Regional District and City of Campbell River are sharing important information to help keep community members healthy. 


Parents working on the front lines of B.C.’s COVID-19 response with children up to five years of age are eligible for assistance with child care in their communities. Essential workers can fill out the form to identify their need for urgent child care.


Phone: 1-888-223-3779
Website: COVID-19 information


Website: COVID-19 Info


Website: Daily updates for housing providers and those serving vulnerable populations.


Phone: 250-830-2300
Website: District News


Report concerns on First Nations land to the First Nations Health Authority by email to or call 604-693-6500


Report Crime at 250-286-6221

COVID-19 Small Business Resources

Please find links below with resources for small businesses from a variety of government and industry sources around COVID-19 and emergency preparedness.

BC Economic Development Association:

BC Hydro offers billing help during outbreak:

  • The COVID-19 Customer Assistance Program provides customers the option to defer bill payments or arrange for flexible payment plans with no penalty. Customers are encouraged to call BC Hydro’s customer team at 1 800 BC HYDRO (1 800 224 9376) to discuss bill payment options. Commercial customers will be eligible for relief on a case by case basis.
  • Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants to pay their bills.

BC Restaurant & Food Services: For updates follow BCRFA on Twitter

Business Development Bank of Canada:

Support for entrepreneurs impacted by COVID-19. With flexible and tailored solutions, BDC can help you through this situation with the right financing and advice for your business.

Canadian Chamber of Commerce: Coronavirus (COVID-19) Pandemic Preparedness Business Guide here

Calling All Suppliers – Help Canada Combat COVID-19:

  • The Government of Canada is seeking information from suppliers on their ability to provide products and services. Fill out this form if you can provide items from the list below, or any other product or services not listed.
  • Products: Disposable N95 masks, Disposable Surgical masks, Nitrile gloves, Vinyl gloves, Gowns, Bottles of hand sanitizer, Other prevention products.
  • Services: Guard / security services, Nursing services, Food services, Laundry services, Accommodation maintenance services, Personal services, IT support services, Other services.

Destination BC: Emergency Preparedness for BC’s Tourism Industry here and specific info about the Coronavirus here

Destination Canada: COVID-19 Updates here

Emergency Preparedness BC: Small Business and Tourism Operator Emergency Planning hereincluding:

Employment Insurance:

  • Contact the new dedicated toll-free phone number if you are in quarantine and seeking to waive the one-week EI Sickness Benefits waiting period so you can be paid for the first week of your claim:

Export Development Canada: Information for Canadian exporters impacted by COVID-19 here


  • COVID-19 may have financial impacts to FortisBC customers. They encourage customers to reach out and let them know if you are having difficulty with your bill so they can help find a solution.

Small Business BC: COVID-19 Small Business Resources here