Water
Learn about SRD's water distribution network & contacts.
Area D Water
METER INSTALLATIONS PREPARATION
WATER METER REIMBURSEMENTS
Fantastic news to share! Following approval from the SRD Board, the Area D Water Meter Reimbursements Bylaw has been enacted. Reimbursements will be provided to metered accounts that chose to install their meters voluntarily post-September 2018. Best of all, you don’t need to apply for these reimbursements – The SRD Finance Department has applied the refunds automatically.
Key Details
- Start Date: Reimbursements will start with the first invoice of 2024, scheduled for April.
- Amount: Eligible accounts will receive a reimbursement equivalent to the installation fee that was paid to the Regional District, typically $1,500.
- How it Works: The reimbursement will continue to be deducted from your utility invoice until the full amount is refunded.
- Number of Invoices: The number of invoices affected by the reimbursement will vary based on individual usage.
- Visibility: You’ll see the refunded amount clearly stated on your quarterly metered billing statement. If you need assistance, please contact the SRD Finance Department.
- Eligibility: All metered accounts that voluntarily installed their meters after September 2018 are eligible. Exceptions include meters installed for new connections, owner installed meters, commercial/industrial properties, meters installed due to enforcement for high consumption and properties that were sold after the meter was installed.
Next Steps
Look for your reimbursement starting with the first invoice of 2024.
Exciting News Ahead
If you’re interested in metering your account, we have more good news! Thanks to a generous grant from the Province of British Columbia, the SRD is planning the Universal Metering project. By 2027, every account on the Northern Area D Water system will be metered. Stay tuned for project details.
Thank You
Thank you to all Area D residents for your cooperation and support in installing water meters. Your commitment to water conservation and sustainability is truly valued.
Let’s Continue Making a Difference:
Together, let’s keep up our efforts in water conservation and sustainability to make our community an even better place to live!
Need Assistance?
For any questions or assistance, please contact SRD Finance at Finance@srd.ca or call 250-830-6717.
There are two water systems serving residents of Electoral Area D.
The Strathcona Regional District owns and maintains the Northern Electoral Area D Water Service which provides water to approximately 1,135 homes and businesses from the Jubilee Parkway to York Road.
The Comox Valley Regional District owns and maintains the Black Creek Oyster Bay (BCOB) Local Service Area, which serves Southern Area D residents from Oyster Bay Shoreline Park to the Oyster River.
- If you are part of the BCOB Local Service Area, please contact the CVRD with your questions or concerns. Moe information can be found at www.comoxvalleyrd.ca/watersystems
- You can find the boundaries of the service area here.
About SRD Electoral Area D Water Service
Northern Electoral Area D drinking water comes from the Campbell River watershed. The SRD purchases bulk water from the City of Campbell River, which is responsible for the collection and treatment. The water is collected from John Hart lake and treated with U.V. radiation and chlorination to ensure safety and potability throughout the distribution system.
The distribution system is comprised of many components including pressure reducing valves, hydrants, valves and water mains and is one of the most complex medium sized distribution systems existing in British Columbia. The distribution system that serves the residents of Campbell River also serves the residents and businesses of northern Area D.
Throughout the year, the Strathcona Regional District restricts water usage in order to ensure residents have enough water to meet their basic needs. Visit the sprinkling restrictions page for the most current information.
Any change to water restrictions will be advertised in the local media, shared through the SRD Facebook page, and posted on this site.
Northern Electoral Area D Water LSA
Residents of northern Area D can help reduce the annual operating costs of running the system by adopting water-wise habits. An important component of water-wise use is understanding patterns of consumption and the importance of following the sprinkling restrictions set out in Bylaw 324.
Water use Bylaw 324
Strathcona Regional District’s Bylaw 324, being the “Electoral Area D Water Regulation, Fees, and Charges Bylaw –”, provides the regional district the authority to restrict discretionary water usage for the northern electoral Area D.
The regional district implements water use restrictions during both peak consumption periods (typically between 4 – 9 am and 7 – 11 pm.) and periods of high demand to maintain enough water for household and firefighting needs.
Periods of high demand
Periods of high demand occur in the summer, due to the typical climate pattern of warm, dry summers and cool rainy winters, spring, fall. Climate refers to average weather data over a 30 year period.
Figure 1. Climate pattern for the Black Creek area. (Source: http://climate.weather.gc.ca/FAQ_e.html#Q6). This climate graph represents averages for 1981 – 2010.
The increased water use is directly linked to garden irrigation practices, which often result in “over-watering”. (See Bylaw 324, pg 14.) “Over watering” means to water in a manner that saturates the lawn, boulevard or landscaped area and results to water spreading onto areas beyond them. Water consumption for 2017 and 2018 is shown below.
Figure 2. Water consumption in Area D throughout 2017 and 2018. Note the relationship with the climate normal graph. Greatest water consumption happens when precipitation decreases and daily temperatures increase.
How much water is 1 cubic meter (m3)?
264.2 US gallons (USG) / 220 Imperial gallons (IG)
How much water do you use?
Try these calculators to determine how much water your residence uses:
- Indoor use and conservation: https://www.home-water-works.org/calculator
- Outdoor use: http://www.bcagriculturewatercalculator.ca/
Have questions or concerns… we’re here to help.
Issue: |
Department: |
Contact: |
Report a leak, water or system problem | Property Services | engineering@srd.ca or 250-830-6718 |
Billing enquiries or rates | Finance Services | utilities@srd.ca or 250-830-6700 |
Request a meter installation or medical exemption | Engineering Services | engineering@srd.ca or 250-830-6719 |
Request a new lawn permit | Property Services | engineering@srd.ca or 250-830-6718 |
Enquire about water conservation or irrigation bylaws | Engineering Services | engineering@srd.ca or 250-830-6719 |
Report an irrigation bylaw contravention | Bylaw Compliance | bylaws@srd.ca or 250-830-6718 |